Privacy Policy

Effective Date: August 4, 2026

Welcome to EZZYHOME, a home services marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use EZZYHOME.

By using EZZYHOME, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

  • Full name
  • Email address
  • Mobile number
  • Home or service address
  • Profile information
  • Billing information
  • Booking details
  • Communications with service providers or customer support
Automatically Collected Information

When you use EZZYHOME, we may automatically collect:

  • Device information
  • Browser type
  • IP address
  • Operating system
  • Usage data
  • Cookies and analytics information

2. How We Use Your Information

Platform Operations

Your information may be used to:

  • Create and manage your account
  • Process bookings and payments
  • Connect customers with independent home service providers
  • Send booking confirmations and service updates
  • Provide customer support
  • Improve platform performance and user experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Sharing of Information

Independent Service Providers

EZZYHOME connects customers with independent home service providers. Information necessary to complete a booking may be shared with the selected provider.

Service Providers

We may share information with trusted third-party providers that assist with:

  • Payment processing
  • Cloud hosting
  • Analytics
  • Customer support
  • Communication services
  • Security and fraud prevention

We do not sell your personal information to third parties.

4. Home Service Bookings

Service Information

Booking information, including service addresses, appointment schedules, requested services, and customer instructions, may be shared with the selected provider solely for fulfilling your booking.

Independent providers are responsible for handling customer information in accordance with applicable privacy laws.

5. Photos and Property Information

Service Documentation

Some home service providers may capture photographs or videos before, during, or after completing a service for documentation, quotations, progress updates, or proof of completion.

Providers are responsible for obtaining any necessary permissions before capturing, storing, or sharing photographs or videos of your property.

6. Data Security

Protecting Your Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no online platform can guarantee absolute security.

7. Cookies

Website Cookies

EZZYHOME may use cookies and similar technologies to:

  • Remember user preferences
  • Improve website functionality
  • Analyze platform usage
  • Enhance user experience

You may disable cookies through your browser settings, although some Platform features may not function properly.

8. Data Retention

Retention Period

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.

9. Your Privacy Rights

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Request a copy of your personal data
  • Object to certain data processing activities

Requests may be submitted using the contact information below.

10. Third-Party Services

External Services

EZZYHOME may integrate third-party services including payment gateways, mapping services, analytics tools, cloud hosting providers, communication platforms, and customer support systems.

These services operate under their own privacy policies, and EZZYHOME is not responsible for their privacy practices.

11. Children’s Privacy

Age Requirement

EZZYHOME is not intended for children under the age required by applicable law without parental or legal guardian consent.

We do not knowingly collect personal information from children in violation of applicable laws.

12. Changes to This Privacy Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Updated versions become effective upon publication on EZZYHOME.

13. Contact Us

Questions or Requests

If you have any questions regarding this Privacy Policy or your personal information, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYHOME is powered by ezzy.ph and serves solely as a technology marketplace connecting customers with independent home service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not employ, manage, supervise, or control the independent providers offering services through the Platform.