Refund & Cancellation Policy

Effective Date: August 4, 2026

Welcome to EZZYHOME, a home services marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, and payment disputes are handled for bookings made through the EZZYHOME Platform.

By booking a service through EZZYHOME, you acknowledge that you have read and agree to this Policy.

1. About This Policy

Independent Service Providers

EZZYHOME serves solely as a technology marketplace connecting customers with independent home service providers.

Each provider operates independently and may establish reasonable cancellation, refund, rescheduling, deposit, and service policies, provided they comply with applicable laws and the EZZYHOME Platform requirements.

2. Customer Cancellations

Before the Scheduled Service

Customers may request to cancel a booking before the scheduled service begins.

Refund eligibility depends on:

  • The cancellation policy of the selected provider.
  • The timing of the cancellation.
  • Whether preparation or travel has already begun.
  • Any non-refundable booking or reservation fees disclosed before confirmation.

Approved refunds will be processed using the original payment method where applicable.

3. Provider Cancellations

Cancellation by the Service Provider

If an independent provider cancels a confirmed booking for reasons within their control, customers may be eligible for:

  • A full refund where applicable.
  • Assistance in finding another available service provider through EZZYHOME.
  • Other remedies required by applicable law.

Repeated provider cancellations may result in suspension or removal from the Platform.

4. Rescheduling

Booking Changes

Customers and providers are encouraged to communicate promptly regarding requests to reschedule appointments.

Rescheduling is subject to:

  • Provider availability.
  • Mutual agreement between both parties.
  • The provider’s published rescheduling policy.

Additional charges may apply if disclosed before confirmation.

5. Deposits and Advance Payments

Reservation Fees

Some providers may require deposits or advance payments to secure a booking.

Any deposit requirements, payment schedules, and refund conditions must be clearly disclosed before the booking is confirmed.

6. Completed Services

Service Completion

Once a home service has been substantially completed, refunds may not be available unless otherwise required by applicable law or agreed upon by the provider.

If a customer believes that the service was not delivered as agreed, they should first attempt to resolve the matter directly with the provider.

7. Force Majeure

Events Beyond Reasonable Control

Home services may be affected by circumstances beyond the reasonable control of either party, including:

  • Severe weather
  • Natural disasters
  • Government restrictions
  • Public emergencies
  • Power outages
  • Unsafe working conditions
  • Other unforeseen events

Customers and providers are encouraged to work together to reschedule affected bookings whenever reasonably possible.

8. Payment Disputes

Dispute Resolution

If a customer believes a payment was processed incorrectly or a dispute arises regarding a booking, they should first contact the independent service provider.

If the issue cannot be resolved, customers may contact EZZYHOME for assistance. While we may facilitate communication, EZZYHOME does not guarantee a particular outcome and is not responsible for disputes between customers and independent providers.

9. Platform Service Fees

Marketplace Fee

EZZYHOME charges independent service providers a Platform Service Fee of 11% on completed transactions processed through the Platform.

The Platform Service Fee supports:

  • Secure payment processing
  • Platform maintenance
  • Customer support
  • Platform security
  • Marketing initiatives
  • Technology infrastructure
  • Continuous improvements to the Platform

The Platform Service Fee is generally non-refundable except where required by applicable law.

10. Limitation of Responsibility

Marketplace Role

EZZYHOME facilitates bookings between customers and independent home service providers but is not the provider of the home services offered through the Platform.

Refund decisions relating to completed services, workmanship, service quality, property conditions, delays, or customer satisfaction primarily remain the responsibility of the independent provider, subject to applicable law.

11. Policy Updates

Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Updated versions become effective upon publication on EZZYHOME.

12. Contact Us

Questions

If you have any questions regarding this Refund & Cancellation Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYHOME is powered by ezzy.ph and serves solely as a technology marketplace connecting customers with independent home service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not employ, manage, supervise, or control the independent providers offering services through the Platform.